All orders ship from our headquarters in Los Angeles, California (Pacific Time).
SHIPPING TIMES BASED ON OUR BEST ESTIMATE, HOWEVER, DELAYS CAN OCCUR IN TRANSIT OR DUE TO HOLDS AT YOUR LOCAL CUSTOM OFFICE, SO IT MAY TAKE LONGER FOR AN ORDER TO BE DELIVERED.
WHEN WILL MY ORDER SHIP?
Rio Yoga ships to all U.S. States and the rest of the world following the methods available in UPS, DHL, USPS. The orders placed are usually processed and shipped within 1-5 business days from the time the order is placed. The day an order ships doesn't count as a day in transit. All orders placed after the cut off time will ship the following business day. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
Note: Orders placed during weekends will be processed in the following Monday and shipped within 1-5 business days. Our carriers don’t pick up or delivery on weekends. Special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
DO YOU SHIP TO MY COUNTRY?
Most likely, yes! We ship almost everywhere in the world. To find out if we ship to your country, place an item in your cart and select "Begin Checkout." In the "Shipping address" section, select the "Country" drop-down menu. If your country is included in that list, then you can go ahead and place an order. If your country is not included, then unfortunately, we don't ship to you. In this case, we'd suggest having a friend from another country order for you and forward the shipment to you.
HOW DOES INTERNATIONAL SHIPPING WORK?
Average total transit time is 1-7 business days. However, delays can occur in transit or due to holds at your local customs office, so it may take longer for an order to be delivered. Duties and taxes will be assessed and collected at checkout. Please ensure to provide a shipping address that our carrier is capable of delivering to. We will not be liable if our carrier is unable to make delivery to the shipping address provided.
The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
Rio Yoga isn’t responsible for any additional charges that may apply after a purchase is completed on our website.
WHY WAS MY ORDER SHIPPED IN MULTIPLE PACKAGES?
Some countries impose a value limit on international shipments. If your order is above the limit for your country, your order may be shipped as multiple shipments with separate tracking numbers. Contact your local customs office for more information on the value limits for your country.
EXPRESS CUT-OFF TIME
All orders with 2nd Day and Next Day Air shipping must be placed by 10am Pacific Time for same-day shipping. Orders with 2nd Day and Next Day Air shipping placed after 10 am Pacific Time will be shipped the following business day. We cannot guarantee expedited delivery to rural domestic addresses.
DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?
For security reasons, we do not currently ship to PO boxes or APO/FPO addresses in the United States.
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.
LOST OR STOLEN PACKAGES
If the package shows delivered to your address, but is missing, you must report the lost to us within 2 weeks after your order's date (domestic shipments). Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.
Note: Rio Yoga is NOT responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.
DO YOU OFFER SIGNATURE-REQUIRED SHIPMENT DELIVERY OPTIONS?
Yes. To ensure the safety of large orders, we automatically require a signature upon delivery for all orders over $500.
DO YOU OFFER GIFT WRAPPING OR BOXES?
Sorry not at this time.
WRONG ADDRESS IN YOUR ORDER?
Rio Yoga is not responsible for wrong address in the orders, once it's in our systems, the shipping label will be created and shipped. If the mistake is get on time before shipping our customer team will be happy to help you.
TRACKING AN ORDER
To check your order status:
1. Log in to your Rio Yoga account.
2. Under your Account Dashboard, you will find all of your recent orders.
3. Click the "View Order" link to the right of the order you wish to track.
4. You can view order details and track your order by clicking the "Track Your Order" link.
Free shipping valid in the continental United States for orders $150+up UPS Standard. If you choose another shipping method, regular charges will apply. To participate, select the free shipping option displayed at checkout. Please note, at this time we do not offer weekend delivery on express shipping options.
NEED ADDITIONAL HELP?
Please contact us at email@example.com and we will be happy to assist you with any questions related to your order.
RETURNING AN ITEM
For more information on how to return an item, please visit our Returns & Exchanges page.