RETURNS & EXCHANGES
We want you to be completely happy with your new purchase. If you don’t love it, send it back, it’s that easy! We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase.
HOW TO RETURN
A. To initiate a return, sign into your rioyoga.com account and click “Return” or visit: www.rioyoga.com/returns
B. Enter your number* and e-mail to start the return request.
C. Select your items, reason and shipping method (pre-paid label or your own carrier**) and clock “Confirm”.
D. You will receive an email with further information on how to complete your return within one business day.
E. Please allow 2 to 4 business day to process the return once it’s received. You will be notified via e-mail once the refund has been issued.
HOW TO EXCHANGE
Rio Yoga does not offer an exchange policy. We suggest you follow the return policy step above for this items you wish to exchange and go to www.rioyoga.com to submit a new order for your new items.
*Your order number can be found in the upper right-hand corner of your ship confirmation e-mail.
**Rio Yoga is not responsible for any lost returns. We recommend a shipping method with a proof of delivery or tracking number.